Purenista
If you don't understand something, check it out here!
Examples:
Termination,
Changing of device.
Startup
Supported Devices and OS
Solutions for the app not running correctly
The app won't update to the latest version
The download screen appears each time I start the app
Closet
My items are missing
Duo Shot Photos
I can't change the view mode of my Duo Shot photos
I want to place my avatar and props wherever I choose
I want to allow Duo Shots with certain people only
Messages
My message has disappeared
Someone I messaged before has disappeared from my message list
Scene Garden
Items I haven't found yet in Garden Exploration show as "Obtained"
The flowers in my garden aren't blooming
The flowers in other people's gardens aren't blooming
I can't tap the button to pick flowers
My guest choices aren't changing
My rank isn't going up
See all 7 articles
Item Swap: The Random Box
I received a duplicate item
An item isn't appearing on my swappable item list
Item Swap: The Request Box
The "Decline" button isn't shown
The item I requested to swap has disappeared
My request has disappeared
Gifting Items
Important notes about using the Gifting Function
Tickets
Use Ticket for 5+1 Draw.
Scene Rewards
My reward hasn't been unlocked
I can't claim my reward
I can't claim rewards for an avatar of the opposite gender
Purenista Interviews
I'm not receiving any interviews
I didn't receive a thank-you item
I can't receive thank-you items for the opposite gender
Purenista User Guide
Maintenance
I haven't received a response to my inquiry
I want to share my creations on X, Youtube, etc.
Posting on social media or video sites
Terms of Service & Privacy Policy
Privacy Policy
Terms of Service
Purchasing Items
I can't complete my purchase
Submitting an inquiry when a charge error occurs (iOS)
Submitting an inquiry when a charge error occurs (Android)
Settings & Controls
Notification Settings
Clearing the cache
Account & Registration Data
I want to delete my data
Transferring data to a new device
Bugs
"Empty Packet Error" when starting the application
The screen layout is broken
The app crashes when I use certain combinations of items
The app blinks when I try to return to the app after tabbing out while saving a Scene
Network errors when taking Scenes