In most cases, we respond to all inquiries within 24 hours. However, if there is a backlog of inquiries, it may take several days for you to receive a response.
If several days have passed and you have not yet received a response, please try submitting another inquiry using a different e-mail address as the reply address.
Please also make sure to check both of the following.
- Filters
If you are using a filter to allow or deny certain domains, please set it to receive e-mails sent from "@purenista.jp" addresses.
- Anti-Spoofing Functions
Some e-mail services offer features for disposing of messages that are deemed to be suspicious, based on a variety of conditions.
For more details, please contact your e-mail service's customer support.