If the app gets stuck on the company logo screen when launching, we have confirmed that deleting data from storage can resolve the issue. Since the procedure varies depending on your device model and OS version, please check the applicable section below and follow the instructions.
【Using Galaxy and HUAWEI devices】
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①Select the「Settings」application.
②Select「Applications」.
③Select「Purenista/PurenistaM」.
④Select「Storage」.
⑤Select「Data」.
⑥Select「Delete」.
【Using Xperia, arrows, Google Pixel, SHARP devices】
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①Select the「Settings」application.
②Select「Applications」.
③Select「Purenista/PurenistaM」.
④Select「Storage & Cache」.
⑤Select「Clear Storage」.
⑥Select「Delete」.
※If you are not using the latest OS version, please check the following steps, as they may apply to your situation.
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①Select the「Settings」application.
②Select「Applications & Notifications」.
③Select「Aplication Data」.
④Select「︙（Menu）」in the top right.
⑤Select「Show System」from the menu.
⑥Select「Purenista/PurenistaM」.
⑦Select「Storage」.
⑧Select「Manage Storage」or「Clear Data」.
⑨Select「Clear All Data」.
⑩On the confirmation screen, select「OK」, and the process is complete.
The steps above are also explained in the help section below.
▼"Empty Packet Error" when starting the application
https://support.purenistam.com/hc/en-us/articles/22830963170457
※Depending on the device used, there may be slight differences in operations and processes. We thank you for your understanding.
■About Player Data
Player data is connected to the device, so even if the application is deleted, it is designed to remain on the device. Even if you clear the storage or cache for the Purenista app, the in-app player data will not be deleted.
※In the event that player data is indeed deleted, we perform data recovery upon investigation.
▼Data not transferrable (forgot the transfer code).
https://support.purenistam.com/hc/en-us/articles/43706909558425