Purenista

• The app won't update to the latest version
• Does not progress past the company logo upon booting the App
• Use of “iPads” and “tablets”
• Supported Devices and OS
• Solutions for the app not running correctly
• The download screen appears each time I start the app

• Basic How to Play Guide
• Remove Art Items/Characters
• Move Items Forward/Backward (Change Layer)
• Moving/Scaling/Rotating Placed Items
• About Character Outfits
• My items are missing

• I can't change the view mode of my Duo Shot photos
• I want to place my character and art Items wherever I choose
• I want to allow Duo Shots with certain people only

• My message has disappeared
• Someone I messaged before has disappeared from my message list

• Items I haven't found yet in Garden Exploration show as "Obtained"
• The flowers in my garden aren't blooming
• The flowers in other people's gardens aren't blooming
• I can't tap the button to pick flowers
• My guest choices aren't changing
• My rank isn't going up

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• I received a duplicate item
• An item isn't appearing on my swappable item list

• The "Decline" button isn't shown
• The item I requested to swap has disappeared
• My request has disappeared

• Placing Multiple Characters

• Use Ticket for 5+1 Draw.

• My reward hasn't been unlocked
• I can't claim my reward
• I can't claim rewards for an character of the opposite gender

• I'm not receiving any interviews
• I didn't receive a thank-you item
• I can't receive thank-you items for the opposite gender

• Regarding Use of Cocone Group Copyrighted Materials
• Maintenance
• I haven't received a response to my inquiry

• About Prohibitions and Penalties
• Important notes about using the Gifting Function

• Cocone Group Guidelines for the Use of Copyrighted Material
• Privacy Policy
• Terms of Service

• Regarding Refunds for Mistaken PRM Star Purchases
• When the following message is displayed ”Some payments have not been completed for purchases.”(Android)
• I can't complete my purchase
• Submitting an inquiry when a charge error occurs (iOS)
• Submitting an inquiry when a charge error occurs (Android)

• About Device Push Notifications (Android)
• About Device Push Notifications (iOS)
• Notification Settings
• Clearing the cache

• Account Deactivation Procedure
• Data not transferrable (forgot the transfer code).
• I want to delete my data
• Transferring data to a new device

• "Empty Packet Error" when starting the application
• The screen layout is broken
• The app crashes when I use certain combinations of items
• The app blinks when I try to return to the app after tabbing out while saving a Artwork
• Network errors when taking Artworks